[phone voice] your call is important to us.please hold, we will be with you shortly. i’m calling about my mobile phone. it’s infor repair. no, i can’t call back, i’m on a payphone. yes. the name’s wright. no, wright. with a w. yes right. no. your records are wrong. my phone isn’tfixed, you repaired it once, then it stopped again, right? you fixed it, then it stopped.you had it for months, right?
then, i only had it back for a few weeks thenit went wrong again, right? yes. then after another four weeks in forrepairs, i no sooner got it back and the screen went all wrong, right? and now you’ve gotit back for repairs. no. i won’t pay you extra for a new model.what do you mean it’s out of warranty?! that’s not right! i’ve barely had it in myhand. you’ve sold me a phone that doesn’t work! i know my rights, and this is wrong! [voice over] stand up for your warranty rights.repair, replace, or refund. go to choice. who do you know that was wronged? pass onthe rights message.